Infinity Network App – Account and Data Deletion

This page explains how users of the Infinity Network mobile application can request deletion of their app account and associated personal data.

Delete your account in the app

  1. Sign in to the Infinity Network app.
  2. Open My Account.
  3. Select Delete account.
  4. Enter your current password and confirm the deletion.

The request is processed immediately. Your active sessions are revoked and the app signs you out.

Request deletion without access to the app

Email co*****@**************rk.ro from the email address registered with your Infinity Network account. Use the subject Infinity Network App – Account Deletion Request and include:

  • the email address registered with the app;
  • your name, so we can identify the correct account;
  • a clear statement that you want the app account deleted.

Do not send your password, access token or refresh token. We may ask you to confirm ownership of the registered email address. Verified requests are processed without undue delay, normally within 30 days.

Data deleted or anonymized

When the account deletion is completed:

  • your name is replaced with a generic deleted-account label;
  • your email address is replaced with a non-deliverable anonymous address;
  • your telephone number, registration IP address and last-login IP address are removed;
  • your password is invalidated and cannot be used again;
  • all active access and refresh sessions are revoked;
  • email-verification and active-account status are disabled;
  • your access to customer locations and services is disabled;
  • any support-operator permissions and active conversation assignments are removed.

Data that may be retained

  • Security and audit records may be retained in anonymized or pseudonymized form to document the deletion and protect the service.
  • Technical or commercial support conversation history may be retained for service continuity, dispute handling and security, without the deleted name, email, telephone number or IP addresses in the account profile.
  • Company, contract, billing, location, network and service records belonging to the customer or service holder are separate from the mobile-app login account and are not automatically deleted with that login account.
  • Records that must be retained for legal, accounting, contractual or fraud-prevention obligations are kept only for the period required for those purposes.

No additional retention period is applied to the deleted account’s name, registered email address, telephone number, stored IP addresses, password or active sessions after the deletion is processed.

Need help?

For questions about account or data deletion, contact co*****@**************rk.ro.

Loading